To respect the wishes of all of our guests, we request that all cell phones are on vibrate or silent during your visit. If you are expecting an important telephone call, please speak in a quiet voice as to not disturb our other guests. Cell phone use is not permitted in the spa.
Being on time for your appointment is greatly appreciated so that you may receive your full service, and our other guests are not inconvenienced. Please arrive 15 minutes in advance of your appointment to allow time for enjoy some of our complimentary wine or other beverage, complete our guest pre-treatment form and relax prior to your service. Please keep in mind we reserved that specific time of booking for your appointment, If you arrive late we will do the treatment as best as possible in the allotted remaining time. To secure your appointment, we will request a credit card or gift certificate number at the time of booking, however you can pay for your services on the day of your appointment with cash, check, credit card or gift certificate.
Due to the individualized nature of services we offer, our service providers prepare treatment rooms and services in advance for each client. To ensure all our guests begin their treatment on time and receive the full spa service experience we request that you notify us if you will be unable to make your appointment. We reserve the right to charge for appointments not canceled within this period. We do our best to provide a confirmation text, email or both the business day before your scheduled appointment. These notifications are a courtesy, and not receiving one does not excuse an absence by a client. If you are scheduling an appointment for the next day in which there is not a 24 hour gap in between making the appointment and the actual time of service you must call by the end of the day before scheduled time to cancel To cancel or re-book your appointment we require 24 hours notice for any single service and 48 hours before any multiple or package services. Full service charges will be applied if you fail to contact us or do not show up for your appointment.
The minimum age requirement to receive spa services is 12 years of age. Children under 12 are not permitted in treatment rooms. For their own safety, children under 12 must be supervised by an adult not receiving services at all times. Please arrange for child care before your visit.
Karma 7 Day Spa Gift Certificate and E-Gift cards are redeemable for the specified service(s) OR Specified Amount. Balance is non-refundable and has no cash value.
We regret that we cannot be responsible for the loss or damage of personal articles. We recommend that you leave your valuables at home or in your hotel room. Please keep all valuables with you during your appointments.
GRATUITIES & SERVICE FEES
20% gratuity/service fee will be added at check in for packages of 3 or more services.
For services that are heavily discounted (anything that's more than 25% off) we recommend tipping on the full price of the service
For body scrub, body mud and/or steam we recommend you bring a bathing suit. We will provide a complimentary disposable bathing suit if you prefer. We also have simple bathing suits for purchase. For what to wear questions and the like, we recommend reading this article from our friends at Spafinder: